Article by: MaryEllen | Tuesday, December 31, 2013

Today’s audio diary is called Don’t Accept Small Mistakes.

Now, don’t get me wrong. I’m not telling you everything has to be perfect. But when you know that something is blatantly wrong, but you say: “Oh, it’s not really a big deal. Let it go.” I promise you it will come back to haunt you.

I’m going to tell you a really, really personal story. Last year, in January, I was at my doctor. And, I wanted to get the B12 shots just for my own health, not because they were any issues, but just because I wanted to see if that would help me get more energy. I wanted to try it out.

So the doctor said that it’s not a problem and he wrote me a prescription for B12 as well as syringes, just to get the B shots injected into my thighs, because you do that at home yourself.

As I was giving the prescription up front, one nurse said to the other nurse, “Oh, this isn’t the right kind of syringes. This is for insulin.” And the other nurse said, “It’s no big deal. You can use them for that as well.” So I just left and I did not question it. And I went and had the prescription filled.

So here I am, eleven and a half months later, and like so many people right now, having to redo our insurance. And my husband gets a letter saying that everyone in my family is approved except for me. So of course, we have to go to the insurance company and ask why I was not approved. And they said I was not approved because “MaryEllen is a diabetic.”

Well, I have never been a diabetic. I have never been treated for diabetes. I don’t have diabetes.

Let me explain: my husband has spent hours on the phone with the insurance company. Finally, he gets to the underwriter, and they say, “Well, we have a prescription here for syringes for use of diabetics.”

So if I have rectified this problem eleven and a half months ago when the nurse said something, then I wouldn’t be wasting my husband’s time and my time. I had to wait on the line and talk to these people. We had to get my doctor to write and fax a letter saying that “MaryEllen’s in great health, etc.” But I can’t tell you how much time I’ve spent on the phone. Now, I have to answer more questions. It’s because I let a little mistake go.

So the same is so true in your business, or whether it’s your kid’s school. Whatever it is, if you know something is inaccurate, don’t let it go. Again, this is very different from something being perfect.

I should have gone for a different prescription. I should have stopped them and asked to write me a proper prescription. And this is just a great example because like you, our most valuable commodity is our time. Think about all the time I’ve wasted on this, and my husband has wasted on this. Time we will never get back.

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